FAQ

We've addressed some common questions about our items for sale, how to order, shipping and returns, and about your account. If you can't find an answer to your question here, please feel free to contact us!

QUALITY, SIZING, MATERIALSProducts

I really like your work, but have questions.

We’ve tried to answer some of the most common questions here in four categories: Products, How to Order, Shipping and Returns, and My Account. Click on the questions below to get expanded answers. If you don’t find what you need, use the contact form to ask your question.

Who is the artist?

The paintings on this website are all by Hugh Daniel, local to Raleigh, NC. He typically works in acrylics on canvas, focusing on smaller projects with nature themes.

Who does the crochet work?

All the crochet items are handmade by Karen Daniel, living in Raleigh, NC.

What materials are used for the paintings?

Professional quality acrylic paints, almost always on stretched canvas. Prints are reproductions of the original artwork using Giclee print techniques on archival quality paper.

What yarn is used for the crochet items?

A variety depending on what is being made. More info coming soon

Why do the pictures of paintings have a watermark?

Digital theft of images is a real problem. We display a watermark logo and text on the images to keep anyone from downloading the images of paintings and using them to illegally create teeshirts or to make copies and print. They are only an online watermark though and the actual paintings on canvas, prints, teeshirts, crochet items and other items for sale do not bear the watermark image.

Do the paintings or prints come with frames?

No. We may offer a framing option in the future, but currently believe you are the best one to decide the appropriate frame for where you want to display the painting or print.

What type of paper is used for prints?

We offer prints on two different papers. One is archival mat finish, and one is on watercolor paper.

Studio Water Color Paper: (245 gsm, 17 mil)
This 245g, Bright White, textured water color fine art paper is made from poly cotton fiber highly durable and vibrant print surface. Acid free and lignen free.

Archival Matte Paper: (230 gsm, 9.5 mil)
Smooth, neutral-white, matte paper for high-quality fine art, photo reproduction, and open-edition decor. It supports accurate color reproduction and high-contrast, high-resolution output, and is acid-free for a longer print life with pigment inks.

Do you do sell at craft fairs and festivals?

Yes, at select fairs and festivals close to us.

Do you do custom paintings, like for pets?

Sometimes. Please use the contact form to let us know what you would like.

How can I find out more?

Use the contact form for any questions you might have.

NEED INFORMATION?Contact Us

If you can't find an answer to your question in our FAQs, please don't hesitate to contact us through the form below. We will typically answer within 48 hours.

    HOW TO ORDER, PAYMENT METHODSPlacing an Order

    Is it safe to shop online?

    Yes. We securely encrypt your information when you add it online. We use Stripe for payment processing during checkout. You can choose whether or not credit card information is stored in your account.

    What payment methods are available?

    Stripe for secure payment processingYou may purchase items online at our shop using your credit card of choice. Although there are many merchant account providers available for online stores, Stripe is our preferred payment gateway. Stripe is a much more powerful alternative to Paypal, which takes you off the website when making a payment. It also offers secure interaction with its servers to keep your data safe. All in all, Stripe makes everything secure, safe and easy! A Stripe account is not required.

    Do I need a Stripe account to checkout?

    No. Use your credit or debit card of choice for safe, secure checkout.

    Do I need to set up a Daniel Art and Yarn account to checkout?

    No. You can checkout and complete your purchase as a guest. When you checkout, you have the option to setup an account, but that is not required. If you want, you can setup a new account by clicking this link: Create An Account.

    Do you save credit card information in my account?

    You can choose whether or not to store your credit card information in your account. All data entered on our website is encrypted.

    Do you charge tax?

    Yes, we are required by NCDOR to charge 7.25% sales and use tax.

    Do you offer any discounts?

    Yes, to our frequent customers.

    Do you gift wrap?

    Not at this time.

    How do I cancel or change my order?

    If your order has not shipped, it can be cancelled. If you have changed your mind about buying the item, please see our return policy below.

    What are your Terms and Conditions?

    We guarantee 100% satisfaction and package our items for shipment extremely carefully, verified the condition before shipping. The customer’s commitment is to make a fair and timely payment for purchases. If a return is needed, the item must be returned in its original condition. If the item is damaged in any way, no refund will be made.

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    WHEN, GUARANTEE, RETURNSShipping and Returns

    When will my order ship?

    For original art or handmade crochet items, the shipping turnaround is usually 3 to 5 business days. Because of supply chain issues, shipping time for art prints is typically 7 to 14 business days. The longest lead time is currently for t-shirts, right now from 20 to 25 days, also due to supply chain issues.

    What company do you use for shipping?

    The United States Postal Service.

    Do you offer free shipping?

    Yes, standard shipping is free on all orders totaling more than $149.

    Do you offer rush or expedited shipping?

    Not at this time, but we are making plans to allow that as an option. More information coming soon

    Will you ship to an address other than my own?

    Yes. Fill in the alternative shipping address at checkout.

    What is your return policy?

    We guarantee 100% satisfaction and package our items for shipment extremely carefully, verified the condition before shipping. If a return is needed, the item must be returned in its original condition. If the item is damaged in any way, no refund will be made.

    I did not receive all the goods I ordered or received the wrong goods.

    Please contact us using the form providing. Please be aware that prints and t-shirts are shipped separately directly from the manufacturers. Original art, including miniatures, and all crochet items are shipped from North Carolina.

    How can I track progress on my order and shipping?

    Updates are provided in your account. More information coming soon

    The box that my order was packed in came from a different company. Why?

    Whenever possible, we reuse and recycle the boxes and bubble wrap that came to us when our painting or crochet materials were delivered. We don’t always do this and sometimes have to use new materials, but we are a small craft sole proprietorship and we believe in recycling instead of throwing away.

    ADDRESSES, PRIVACY, PASSWORD, SECURITYMy Account

    Do I need an account to make a purchase?

    No, you can checkout as a guest. During checkout, you will be given the chance to setup an account, but it is not required. If you want, you can setup a new account by clicking this link: Create An Account.

    How do I setup an account?

    On the main navigation bar, mouse over the Account link and click on Create an Account. On the new page, enter your name, username, email address and create a password. Or you can setup an account when you checkout. If you want, you can setup a new account by clicking this link: Create An Account.

    I've lost my password.

    More information coming soon

    Do you save credit card information?

    You can choose whether or not to store your credit card information in your account. All data entered on our website is encrypted.

    How can I pay for my order?

    We use Stripe for payment processing.

    Do you keep my contact information private?

    Yes. We do not share your information with any third party, except when you place orders for teeshirts or prints. We rely on the privacy policies for our suppliers to also maintain your privacy. More information coming soon

    Can I sell my art or craft work here?

    Not at this time.

    SOURCES, DISCLAIMERS, INTERESTSNews and Tips

    Who writes your tips?

    More information coming soon

    Where do you get your news articles?

    More information coming soon

    Will you post something that I write?

    It all depends. For the most part, we only post materials written internally. More information coming soon

    Will you post a story about my exhibit?

    Quite possibly. Please contact us and provide more information.

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    Offering original artwork, painted from the heart, and crochet pieces, handmade with love.

    Delivery & Payment options

    ALL MAJOR CREDIT CARDS
    Providing safe and secure payment methods for all your purchases. Use your choice of credit card at checkout.
    CONTINENTAL U.S. DELIVERY
    Delivering to all the continental United States using the USPS for Standard Delivery.

    © Copyright 2023 by Daniel Art and Yarn. All Rights Reserved.